Protecting Your Online Presence

Web Support & Managed Services

At AV Social Strategies, we provide comprehensive web support, hosting, and managed services tailored to meet the unique needs of our clients.

Below, you’ll find a detailed overview of the services we offer, including support request types, service-level expectations, and how we ensure your website performs at its best.

We handle everything so you can focus on running your business.

How We Help
Let's Talk
A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

Managed Hosting Services

Reliable Hosting with Proactive Management

Our managed hosting services ensure your website is always available, secure, and performing at its peak. We partner with leading hosting providers to deliver 24/7 monitoring, regular updates, and comprehensive security measures.

Services Include

  • Website uptime and performance monitoring
  • CMS and plugin updates for WordPress, Shopify, and more
  • Troubleshooting hosting-related issues
  • Security management to protect against threats
  • Communication and support with hosting providers

At Your Service

Support Request Types

We categorize support requests to ensure we respond appropriately and efficiently. Here’s how we handle different types of requests

Emergency

Critical issues like website outages or e-commerce errors that require immediate attention.

Technical Issues

Problems with website functionality, such as broken forms or display errors.

Support Assistance

Requests for help with website management, “how-to” questions, or login issues.

Change Requests

Minor updates or enhancements that typically take less than 4 hours to complete.

SUBMIT A SUPPORT REQUEST

Reach out through email for immediate assistance.

A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.
Costs & Terms

Transparent Pricing for Peace of Mind

Our support services are billed at $165 per hour in 30-minute increments, ensuring you only pay for the time and services you need. We don’t charge for issues that result from our own errors, and we provide clear communication about any potential costs before starting work.
Errors & Omissions

We Stand By Our Work

At AV Social Strategies, we take responsibility for our work. If something goes wrong due to our actions, we fix it at no cost to you. However, issues that arise from third-party updates, client changes, or external factors may incur charges. We’ll always discuss these scenarios with you before proceeding.
A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

Service Level Expectations

Our Commitment to You

We’re dedicated to providing prompt and effective support. Here’s what you can expect from our team in terms of response and resolution times
Support Request Type Response Timeframe (Weekdays) Resolution Timeframe
Emergency 30 minutes ASAP
Technical Issue 2 hours 1-2 business days
Support Assistance 4 hours 1-4 business days
Change Request 1 day 3-5 business days

Support Team Hours

We monitor support requests from 8:00 AM to 10:00 PM CST every day.

Non-emergency requests received after 3:00 PM CST may be addressed the next business day.

Ready to Optimize Your Website?

Let’s Get Started

Don’t let your website underperform any longer. AV Social is here to help you optimize every aspect of your site to perform. Ready to take the next step?
CONTACT US NOW
A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

How We Ensure Smooth Support

How We Ensure Smooth Support

To provide efficient support, we may need access to your web hosting account, CMS, domain registrar, and other third-party tools. We take security seriously and follow best practices to protect your data.

Managed Services Overview

Comprehensive Hosting & Website Management

Our managed services cover everything you need to keep your website running smoothly, from server administration to regular CMS updates. We proactively manage your site, ensuring it remains secure, up-to-date, and fully functional.
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Website Availability

Monitoring uptime and server performance.

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Website CMS Maintenance

Regular updates to core CMS, plugins, and modules.

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Security Management

Implementing and maintaining security best practices.

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Hosting Partner Communication

Coordinating with hosting providers for optimal performance.

FAQs

Frequently Asked Questions

Get the answers you need before getting started.

Feel Free To Ask Your Questions
What is website performance optimization and why is it important?

Website performance optimization is the process of improving the speed, responsiveness, and overall functionality of your website.

A faster, well-optimized site leads to better user experience, higher search engine rankings, and increased conversions. Slow-loading pages can result in higher bounce rates and lost revenue.

Will optimizing my website affect its design or functionality?

No, our optimization process is designed to enhance your website’s performance without compromising its design or functionality.

We focus on behind-the-scenes improvements, such as optimizing code and images, so your site remains visually appealing and fully functional while performing better.

 

How do you improve the speed of my website?

We use a variety of techniques to optimize your website’s speed, including image compression, code minification, browser caching, server optimization, and the implementation of a content delivery network (CDN).

We also evaluate plugins and third-party integrations to ensure your site is running efficiently.

 

How do you measure website performance improvements?

We use tools like Google PageSpeed Insights, Google Search Console, Google Analytics, and Semrush to measure your website’s performance before and after optimization.

We provide you with a detailed report outlining improvements in key metrics such as page load time, time to interact, and overall performance score.

 

How do you measure website performance improvements?

We use tools like Google PageSpeed Insights, Google Search Console, Google Analytics, and Semrush to measure your website’s performance before and after optimization.

We provide you with a detailed report outlining improvements in key metrics such as page load time, time to interact, and overall performance score.

 

How long does it take to optimize my website’s performance?

The time required to optimize a website’s performance depends on its size and complexity.

For smaller websites, optimization can take a few days, while more extensive or more complex websites may take a week or more. We’ll assess your site and provide a clear timeline during the initial consultation.

 

Ready to get serious about your business?

Let’s talk about getting your website on the right track 

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