A small issue becomes a long email chain.
Your team, developer and host each see part of the problem, but nobody has the full context.
Website support
Keep the website working. Keep the business moving.
Keep a broken form, outdated page or plugin issue from becoming a bigger business problem. We maintain and improve WordPress websites alongside an AV Social Strategies website, SEO or consulting engagement, and for established clients.
Fix the problems
that interrupt customers.
A broken form can stop an inquiry. Outdated service details can send a buyer elsewhere. Bring those issues and routine WordPress care into an agreed support plan.
Updates keep moving down the list.
Routine care competes with work that feels more urgent until an issue interrupts the site.
The business changes faster than the pages.
Services, people and locations move on while customers keep seeing old information.
WordPress care, page updates and working inquiry paths.
WordPress care
Review CMS and plugin updates and carry out the care agreed for your site and hosting setup.
- Update review and agreed changes
- Issues and follow-up actions
Forms and essential journeys
Diagnose broken forms, display problems and interruptions along important customer journeys, then carry out the agreed fixes.
- Form and display problems
- Host or vendor coordination where needed
Content changes
Keep service, team and location information aligned with the business customers contact today.
- Approved copy and page edits
- Review of the revised page
Technical coordination
Give your host or vendor the issue details and access requirements needed to move an investigation forward.
- Required accounts and permissions
- Named owners for technical dependencies
Request it. Review it.
Know what changed.
Sample update request
A location has new opening hours.
- Send the change
- The affected location, approved opening hours and date the change takes effect.
- Update the page
- Revise the location details and any other agreed pages that repeat the hours.
- Check the customer path
- Review desktop and mobile, confirm the phone and directions links, and provide the finished page for review.
You can see what changed, what was checked and whether anything still needs your attention.
Know what support covers
before an issue arrives.
We define the work, request handling and response expectations before support begins.
- Included care
- The maintenance, fixes and refinements covered by the arrangement.
- Requests & availability
- How requests are handled, when support is available and what response expectations apply.
- Your team’s part
- Approved content, the necessary access and the business priority behind each request.
- Separate work
- Larger features, redesigns and third-party work are considered separately.
Bedford Grow: a packaging link restored.
After a website transition, an existing packaging QR code no longer reached its product warnings. We investigated the original destination and coordinated the repair, restoring access to the English and Spanish warnings. The client confirmed that the printed code worked again.
Read the case study
Before arranging website support.
Can you support a site you did not build?
Potentially, as part of website, SEO or consulting work with AV Social Strategies, or an established client relationship. We first review the WordPress setup, access and known issues to decide whether we can take it on.
How do we submit requests, and how are they prioritized?
We agree a request channel when support begins. Include the affected page, the problem or approved change, and any important timing. We prioritize by customer impact, urgency and the work already committed, and confirm when a request needs a separate scope.
What happens if something urgent breaks?
Report the affected page or function, what you are seeing and how it affects customers through the agreed support channel. We assess the issue within your support coverage and coordinate any hosting or third-party help needed. Emergency and after-hours coverage must be agreed in advance.
How quickly will you respond?
We set availability and response expectations for your arrangement before support starts. Response time and resolution time are different: a fix may depend on investigation, access or another provider. We explain those dependencies and the next action as the issue is assessed.
What work requires a separate estimate?
The support scope identifies included maintenance, fixes and refinements. Larger features, integrations, redesigns and work beyond the agreed allocation need a separate estimate or scope change. We explain the impact on cost and priorities before proceeding.
Not sure what you need?
Start with what may be preventing your website and connected systems from producing better business outcomes. See these questions applied to dispensary websites in our Five Revenue Killers walkthrough.
What needs attention on your website?
Broken forms, outdated pages or difficult updates should not keep interrupting your team. Tell us where you need help.
What we’ll discuss
Share the changes that are difficult, the issues you’ve noticed and who currently looks after the site.
Discuss website supportWe’ll discuss maintenance, updates, request handling and the response expectations your site needs.