Web Support to Protect Your Site

Website Support & Managed Services

Need comprehensive web support, hosting, or managed services? We keep your site fresh and performing at its best so you can focus on what you do best – running your business.

A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

Managed Hosting Services

Reliable Hosting with Website Support

Our managed hosting services ensure your website is always available, secure, and performing at its peak. We partner with leading hosting providers to deliver 24/7 monitoring, regular updates, and comprehensive security measures to keep your site protected.

Services Include

  • Website uptime and performance monitoring
  • Troubleshooting hosting-related issues
  • Security management to protect against threats
  • Communication and support with hosting providers

Website Support at Your Service

Support Request Types

We categorize support requests to ensure we respond appropriately and efficiently. Here’s how we handle different types of requests

Emergency

Critical issues like website outages or e-commerce errors requiring immediate attention.

Technical Issues

Problems with website functionality, such as broken forms or display errors.

Support Assistance

Requests for help with website management, “how-to” questions, or login issues.

Change Requests

Minor updates or enhancements that typically take less than 5-10 hours to complete.

Reach out through email for immediate assistance.

A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

Costs & Terms

Transparent Pricing for Peace of Mind

Our support services are billed at $175 per hour in 15-minute increments, ensuring you only pay for the time and services you need. We provide estimates of work, then bill for actual time spent to ensure we fix what you need while providing flexibility for modifications.

Errors & Omissions

We Stand By Our Work, Every Time

Things happen, stuff breaks – and when it does, we take responsibility for our work. If something goes wrong due to our actions, we fix it at no cost to you. However, issues that arise from third-party updates, client changes, or external factors may incur charges. We’ll always discuss these scenarios with you.

A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

Service Level Expectations

Our Commitment to You

We’re dedicated to providing prompt and effective support. Here’s what you can expect from our team in terms of response and resolution times
Support Request TypeResponse Timeframe (Weekdays)Resolution Timeframe
Emergency<60 minutesASAP
Technical Issue<2 hours1-2 business days
Support Assistance<4 hours1-4 business days
Change Request<1-2 days3-5 business days

Support Team Hours

We monitor support requests from 8:00 AM to 10:00 PM CST every day.

Non-emergency requests received after 3:00 PM CST may be addressed the next business day.

Worry‑Free Website Management

Let AV Social handle the day‑to‑day upkeep so you can focus on your business. From security patches and plugin updates to performance monitoring and content tweaks, our managed services keep your site fast, secure, and always up‑to‑date.

A square digital infographic on a green gradient background displaying website performance metrics. It includes a line graph labeled 'Organic Traffic Growth' with an upward trend from September to February, a bar chart titled 'Keyword Rankings' with rising bars, a donut chart showing demographic data, and two metric boxes: one indicating +3.2% CTR and the other showing a -17% bounce rate. All visual elements are styled in dark green, teal, and orange tones for a modern, data-driven look.

How We Ensure Smooth Support

An Extra Hand is a Peace of Mind

To provide efficient support, we may need access to your web hosting account, CMS, domain registrar, and other third-party tools. We take security seriously and follow best practices to protect your data.

Managed Services Overview

Hosting & Website Management

We cover everything to keep your website running smoothly, from server administration to regular CMS updates. We proactively manage your site, ensuring it remains secure, up-to-date, and fully functional.

Website Availability

Monitoring uptime & server performance around the clock

Website CMS Maintenance

Regular updates to core CMS, plugins, and modules

Security Management

Implementing best practices for safety and security

Hosting Partner Comms

Coordinating with hosting providers for top performance

FAQs

Frequently Asked Questions

Get the answers you need before starting

What’s included in your managed services plan?

We handle all routine maintenance—core & plugin updates, uptime monitoring, security scans, daily backups, performance tuning, and minor content edits—so your site stays fast, secure, and up‑to‑date.

Do you test updates before pushing them live?

Yes. All updates first run in our staging environment. We validate functionality and load‑time impact, then push to production only after confirming there are no conflicts.

What happens if an update breaks my site?

Our rollback protocol kicks in: we immediately revert to the last known‑good backup, troubleshoot the issue in staging, and safely reapply only the compatible updates.

How do you handle theme and custom‑code changes?

Theme updates and any custom PHP or JavaScript tweaks are version‑controlled in Git. We review and test every code change in staging before merging to live.

Do you manage SSL certificates and HTTPS redirects?

Yes. We install and auto‑renew Let’s Encrypt or premium SSL certificates, then ensure all HTTP traffic permanently redirects to HTTPS with proper HSTS headers.

How will I know what’s been done each month?

You’ll receive a concise, monthly report detailing updates applied, performance and security metrics, support tickets closed, and any recommended next steps.

What else does AV Social Specialize in?

In addition to website support, AV Social specializes in digital marketing services specifically focused around:

Website Design and Development

Website SEO

SEO Consulting

Local SEO

Digital PR

Digital Advertising

Ready to get serious about your business?

Let’s talk about getting your website on the right track

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