Web Support to Protect Your Site
Website Support & Managed Services
Need comprehensive web support, hosting, or managed services? We keep your site fresh and performing at its best so you can focus on what you do best – running your business.
Managed Hosting Services
Reliable Hosting with Website Support
Our managed hosting services ensure your website is always available, secure, and performing at its peak. We partner with leading hosting providers to deliver 24/7 monitoring, regular updates, and comprehensive security measures to keep your site protected.
Services Include
- Website uptime and performance monitoring
- Troubleshooting hosting-related issues
- Security management to protect against threats
- Communication and support with hosting providers
Website Support at Your Service
Support Request Types
Emergency
Critical issues like website outages or e-commerce errors requiring immediate attention.
Technical Issues
Problems with website functionality, such as broken forms or display errors.
Support Assistance
Requests for help with website management, “how-to” questions, or login issues.
Change Requests
Minor updates or enhancements that typically take less than 5-10 hours to complete.
Reach out through email for immediate assistance.
Costs & Terms
Transparent Pricing for Peace of Mind
Our support services are billed at $175 per hour in 15-minute increments, ensuring you only pay for the time and services you need. We provide estimates of work, then bill for actual time spent to ensure we fix what you need while providing flexibility for modifications.
Errors & Omissions
We Stand By Our Work, Every Time
Things happen, stuff breaks – and when it does, we take responsibility for our work. If something goes wrong due to our actions, we fix it at no cost to you. However, issues that arise from third-party updates, client changes, or external factors may incur charges. We’ll always discuss these scenarios with you.
Service Level Expectations
Our Commitment to You
| Support Request Type | Response Timeframe (Weekdays) | Resolution Timeframe |
| Emergency | <60 minutes | ASAP |
| Technical Issue | <2 hours | 1-2 business days |
| Support Assistance | <4 hours | 1-4 business days |
| Change Request | <1-2 days | 3-5 business days |
Support Team Hours
We monitor support requests from 8:00 AM to 10:00 PM CST every day.
Non-emergency requests received after 3:00 PM CST may be addressed the next business day.
Worry‑Free Website Management
Let AV Social handle the day‑to‑day upkeep so you can focus on your business. From security patches and plugin updates to performance monitoring and content tweaks, our managed services keep your site fast, secure, and always up‑to‑date.
How We Ensure Smooth Support
An Extra Hand is a Peace of Mind
Managed Services Overview
Hosting & Website Management
We cover everything to keep your website running smoothly, from server administration to regular CMS updates. We proactively manage your site, ensuring it remains secure, up-to-date, and fully functional.
Website Availability
Monitoring uptime & server performance around the clock
Website CMS Maintenance
Regular updates to core CMS, plugins, and modules
Security Management
Implementing best practices for safety and security
Hosting Partner Comms
Coordinating with hosting providers for top performance
FAQs
Frequently Asked Questions
Get the answers you need before starting
What’s included in your managed services plan?
We handle all routine maintenance—core & plugin updates, uptime monitoring, security scans, daily backups, performance tuning, and minor content edits—so your site stays fast, secure, and up‑to‑date.
Do you test updates before pushing them live?
Yes. All updates first run in our staging environment. We validate functionality and load‑time impact, then push to production only after confirming there are no conflicts.
What happens if an update breaks my site?
Our rollback protocol kicks in: we immediately revert to the last known‑good backup, troubleshoot the issue in staging, and safely reapply only the compatible updates.
How do you handle theme and custom‑code changes?
Theme updates and any custom PHP or JavaScript tweaks are version‑controlled in Git. We review and test every code change in staging before merging to live.
Do you manage SSL certificates and HTTPS redirects?
Yes. We install and auto‑renew Let’s Encrypt or premium SSL certificates, then ensure all HTTP traffic permanently redirects to HTTPS with proper HSTS headers.
How will I know what’s been done each month?
You’ll receive a concise, monthly report detailing updates applied, performance and security metrics, support tickets closed, and any recommended next steps.
What else does AV Social Specialize in?
In addition to website support, AV Social specializes in digital marketing services specifically focused around: